NOTICES TO CUSTOMERS

PDF Notice to customers (SMBC Brussels)

PDF Notice to customers (SMBC DIFC Branch – Dubai)

PDF Notice to customers (SMBC Düsseldorf and Frankfurt)

PDF Notice to customers (SMBC London)

PDF Notice to customers (SMBC BI London)

PDF Notice to customers (SMBC BI Paris)

PDF Notice to customers (SMBC EU)

En français (in French)

PDF Avis à l’attention des clients (SMBC BI Paris)

SMBC Group establishes new EMEA headquarters at 100 Liverpool Street, London

SMBC Group has announced that all of its UK-based legal entities will be relocating to a new, contemporary central office at 100 Liverpool Street, London, where SMBC Group will occupy three floors.

The change of registered address will take place on or around Monday 16 May 2022, and will establish 100 Liverpool Street as SMBC Group’s new headquarters for its EMEA Division.

The convergence of all UK-based legal entities into this central location, to complement its operational centre at Harbour Exchange, will create operational efficiencies for SMBC Group in the EMEA region and will further enable the delivery of a universal banking platform to its customers.

The new address is: 100 Liverpool Street, London EC2M 2AT, United Kingdom.

PDF News release: SMBC Group establishes new EMEA headquarters at 100 Liverpool Street, London (11 April 2022)

BREXIT

Sustained and reliable banking services without disruption

In response to the withdrawal of the United Kingdom from the European Union, SMBC Group has taken steps to ensure that it can continue to offer its clients in the European Economic Area (EEA) sustained and reliable banking services without disruption.

As announced on 15 November 2018, SMBC has been granted approval by the European Central Bank to establish a banking subsidiary in Frankfurt, Germany. SMBC Nikko Securities Inc announced on 22 October 2018 that it has been granted approval by the Bundesanstalt für Finanzdienstleistungsaufsicht (German Federal Financial Supervisory Authority) (BaFin) to establish a securities subsidiary in Frankfurt, Germany. The banking and securities subsidiaries are now registered as SMBC Bank EU AG and SMBC Nikko Capital Markets Europe GmbH respectively and both entities started serving customers from March 2019.

As of 25 April 2022, SMBC Bank EU AG began providing securities services as a universal bank by merging with SMBC Nikko Capital Markets Europe GmbH.

SMBC BI (formerly SMBCE) continues to serve customers in the United Kingdom and in non-EEA countries across Europe, the Middle East and Africa.

CONFLICTS OF INTEREST

SMBC Group is required to maintain and operate effective organisational and administrative arrangements with a view to taking all reasonable steps to identify, monitor and manage conflicts of interest.

PDF Summary of conflicts of interest policy

CURRENT ACCOUNTS & PAYMENTS

The following agreements govern the terms and conditions for customers holding or conducting current account and payment transactions.

PDF Current account and payment services agreement (SMBC Brussels)

PDF Current account and payment services agreement (SMBC BI London)

PDF Current account and payment services agreement (SMBCE Paris)

En français (in French)

PDF Convention de compte courant et de services de paiement (SMBCE Paris)

LIBOR

The future of Libor

The purpose of this document is to provide information to SMBC Group customers and counterparties regarding the discontinuation of the London interbank offered rate (Libor) and to outline key aspects of this forthcoming change.

PDF Libor transition FAQs

TERMS & CONDITIONS FOR CASH MANAGEMENT SERVICES

The following agreements govern the terms and conditions associated with the cash management services that SMBC Group provides to its customers.

Brussels

PDF Cash management services framework agreement (SMBC Brussels – 1 June 2020)

PDF General terms of use schedule (SMBC Brussels – 16 May 2022)

PDF Belgium legal and regulatory schedule (SMBC Brussels – 1 June 2020)

PDF E-Moneyger® access schedule (SMBC Brussels – 1 June 2020)

PDF Strong customer authentication schedule (SMBC Brussels – 16 May 2022)

PDF Host-to-host service schedule (SMBC Brussels – 1 June 2020)

PDF Isabel schedule (SMBC Brussels – 1 June 2020)

Dubai

PDF Cash management services framework agreement (SMBC DIFC Branch – Dubai – 1 June 2020)

PDF General terms of use schedule (SMBC DIFC Branch – Dubai – 16 May 2022)

PDF Dubai legal and regulatory schedule (SMBC DIFC Branch – Dubai – 1 June 2020)

PDF E-Moneyger® access schedule (SMBC DIFC Branch – Dubai – 1 June 2020)

PDF Strong customer authentication schedule (SMBC DIFC Branch – Dubai – 1 June 2020)

Düsseldorf

PDF Cash management services framework agreement (SMBC Düsseldorf – 6 December 2021)

PDF General terms of use schedule (SMBC Düsseldorf – 6 December 2021)

PDF E-Moneyger® access schedule (SMBC Düsseldorf – 1 June 2020)

PDF Strong customer authentication schedule (SMBC Düsseldorf – 16 May 2022)

PDF Host-to-host service schedule (SMBC Düsseldorf – 1 June 2020)

PDF MultiCash schedule (SMBC Düsseldorf – 1 June 2020)

PDF MultiCash@Sign schedule (SMBC Düsseldorf – 6 December 2021)

Frankfurt

PDF Cash management services framework agreement (SMBC EU Frankfurt – 6 December 2021)

PDF General terms of use schedule (SMBC EU Frankfurt – 6 December 2021)

PDF E-Moneyger® access schedule (SMBC EU Frankfurt – 1 June 2020)

PDF Strong customer authentication schedule (SMBC EU Frankfurt – 16 May 2022)

PDF Host-to-host service schedule (SMBC EU Frankfurt – 1 June 2020)

PDF MultiCash schedule (SMBC EU Frankfurt – 1 June 2020)

PDF MultiCash@Sign schedule (SMBC EU Frankfurt – 1 June 2020)

London

PDF Cash management services framework agreement (SMBC BI London – 16 May 2022)

PDF General terms of use schedule (SMBC BI London – 16 May 2022)

PDF UK legal and regulatory schedule (SMBC BI London – 1 June 2020)

PDF E-Moneyger® access schedule (SMBC BI London – 1 June 2020)

PDF Strong customer authentication schedule (SMBC BI London – 16 May 2022)

PDF Host-to-host service schedule (SMBC BI London – 1 June 2020)

Paris

PDF Cash management services framework agreement (SMBC BIE Paris – 1 March 2022)

PDF General terms of use schedule (SMBC BI Paris – 1 June 2020)

PDF France legal and regulatory schedule (SMBC BI Paris – 1 June 2020)

PDF E-Moneyger® access schedule (SMBC BI Paris – 1 June 2020)

PDF Strong customer authentication schedule (SMBC BI Paris – 16 May 2022)

PDF Host-to-host service schedule (SMBC BI Paris – 1 June 2020)

En français (in French)

PDF Contrat d'échange de données informatisées selon le protocole EBICS (SMBC BI Paris – 16 mai 2022)

Performance statistics of payment services interfaces

SMBC provides payments services through its branches in Brussels and Düsseldorf and through its wholly owned subsidiaries in London, Paris and Frankfurt. The following quarterly statistics, on the availability and performance of our open banking interfaces and our proprietary customer interfaces are published in accordance with the EU Payment Services Directive (PSD2), the European Banking Authority and the national competent authorities in the countries in which we operate.

PDF PSD2 REP020 statistics (2022 Q2)

PDF PSD2 REP020 statistics (2022 Q1)

PDF PSD2 REP020 statistics (2021 Q4)

PDF PSD2 REP020 statistics (2021 Q3)

PDF PSD2 REP020 statistics (2021 Q2)

PDF PSD2 REP020 statistics (2021 Q1)

PDF PSD2 REP020 statistics (2020 Q4)

PDF PSD2 REP020 statistics (2020 Q3)

PDF PSD2 REP020 statistics (2020 Q2)

TERMS & CONDITIONS FOR SMBC NIKKO

Standard terms of business for equities and fixed income securities and customised over the counter derivatives.

PDF Terms of business (SMBC Nikko)