Conflicts of interest

SMBC Group is required to maintain and operate effective organisational and administrative arrangements with a view to taking all reasonable steps to identify, monitor and manage conflicts of interest.

PDF Summary of conflicts of interest policy

Current Accounts & Payments

The following agreements govern the terms and conditions for customers holding or conducting current account and payment transactions.

PDF Current account and payment services agreement (SMBC Brussels)

PDF Current account and payment services agreement (SMBC BI London)

PDF Current account and payment services agreement (SMBCE Paris)

En français (in French)

PDF Convention de compte courant et de services de paiement (SMBCE Paris)

Libor

The future of Libor

The purpose of this document is to provide information to SMBC Group customers and counterparties regarding the discontinuation of the London interbank offered rate (Libor) and to outline key aspects of this forthcoming change.

PDF Libor discontinuation FAQs

Terms & conditions for cash management services

The following agreements govern the terms and conditions associated with the cash management services that SMBC Group provides to its customers.

Brussels

PDF Cash management services framework agreement (SMBC Brussels – 1 June 2020)

PDF General terms of use schedule (SMBC Brussels – 1 June 2020)

PDF Belgium legal and regulatory schedule (SMBC Brussels – 1 June 2020)

PDF E-Moneyger® access schedule (SMBC Brussels – 1 June 2020)

PDF Strong customer authentication schedule (SMBC Brussels – 1 June 2020)

PDF Host-to-host service schedule (SMBC Brussels – 1 June 2020)

PDF Isabel schedule (SMBC Brussels – 1 June 2020)

Dubai

PDF Cash management services framework agreement (SMBC DIFC Branch – Dubai – 1 June 2020)

PDF General terms of use schedule (SMBC DIFC Branch – Dubai – 1 June 2020)

PDF Dubai legal and regulatory schedule (SMBC DIFC Branch – Dubai – 1 June 2020)

PDF E-Moneyger® access schedule (SMBC DIFC Branch – Dubai – 1 June 2020)

PDF Strong customer authentication schedule (SMBC DIFC Branch – Dubai – 1 June 2020)

Düsseldorf

PDF Cash management services framework agreement (SMBC Düsseldorf – 1 June 2020)

PDF General terms of use schedule (SMBC Düsseldorf – 1 June 2020)

PDF E-Moneyger® access schedule (SMBC Düsseldorf – 1 June 2020)

PDF Strong customer authentication schedule (SMBC Düsseldorf – 1 June 2020)

PDF Host-to-host service schedule (SMBC Düsseldorf – 1 June 2020)

PDF MultiCash schedule (SMBC Düsseldorf – 1 June 2020)

PDF MultiCash@Sign schedule (SMBC Düsseldorf – 1 June 2020)

Frankfurt

PDF Cash management services framework agreement (SMBC EU Frankfurt – 1 June 2020)

PDF General terms of use schedule (SMBC EU Frankfurt – 1 June 2020)

PDF E-Moneyger® access schedule (SMBC EU Frankfurt – 1 June 2020)

PDF Strong customer authentication schedule (SMBC EU Frankfurt – 1 June 2020)

PDF Host-to-host service schedule (SMBC EU Frankfurt – 1 June 2020)

PDF MultiCash schedule (SMBC EU Frankfurt – 1 June 2020)

PDF MultiCash@Sign schedule (SMBC EU Frankfurt – 1 June 2020)

London

PDF Cash management services framework agreement (SMBC BI London – 1 June 2020)

PDF General terms of use schedule (SMBC BI London – 1 June 2020)

PDF UK legal and regulatory schedule (SMBC BI London – 1 June 2020)

PDF E-Moneyger® access schedule (SMBC BI London – 1 June 2020)

PDF Strong customer authentication schedule (SMBC BI London – 1 June 2020)

PDF Host-to-host service schedule (SMBC BI London – 1 June 2020)

Paris

PDF Cash management services framework agreement (SMBC BIE Paris – 1 June 2020)

PDF General terms of use schedule (SMBC BI Paris – 1 June 2020)

PDF France legal and regulatory schedule (SMBC BI Paris – 1 June 2020)

PDF E-Moneyger® access schedule (SMBC BI Paris – 1 June 2020)

PDF Strong customer authentication schedule (SMBC BI Paris – 1 June 2020)

PDF Host-to-host service schedule (SMBC BI Paris – 1 June 2020)

En français (in French)

PDF Contrat d'échange de données informatisées selon le protocole EBICS (SMBC BI Paris – 1 juin 2020)

Performance statistics of payment services interfaces

SMBC provides payments services through its branches in Brussels and Düsseldorf and through its wholly owned subsidiaries in London, Paris and Frankfurt. The following quarterly statistics, on the availability and performance of our open banking interfaces and our proprietary customer interfaces are published in accordance with the EU Payment Services Directive (PSD2), the European Banking Authority and the national competent authorities in the countries in which we operate.

PDF PSD2 REP020 statistics (2021 Q2)

PDF PSD2 REP020 statistics (2021 Q1)

PDF PSD2 REP020 statistics (2020 Q4)

PDF PSD2 REP020 statistics (2020 Q3)

PDF PSD2 REP020 statistics (2020 Q2)