Security FAQs

Account & Login

Q. How do I reset my password?

A: 

Step 1

On the password screen, click on 'Reset Password?'

Step 2

Enter your registered email address, then click ‘Next’.

Step 3

After submitting your email, you will be prompted to enter your 6-digit pin.

You will then be prompted to enter a new password, one that you haven’t previously used.

Passwords must contain at least 8 characters long (with at least 1 lower case letter, at least 1 upper case letter, at least 1 number, and at least 1 special character. After resetting your password, you’ll be prompted to close the browser.

After that you can open a new browser window and navigate to the SMBC login. Then login using your new password.

If you require further assistance, please reach out to your Relationship Manager.

Q. How do I access my account if I failed ID Verification more than three (3) times? 

A: Contact your Relationship Manager for further assistance. 

 

Q. How do I complete Registration if I don’t have access to a mobile device? 

A: Contact your Relationship Manager for further assistance. 

 

Q. How do I request another One Time Passcode if it expires? 

A: Login to the portal with your username and password. Select your OTP delivery method (SMS, Voice, Email) from the selection screen. A new code will be delivered to you. 

 

Q. How do I gain access to my account if I input my One Time Passcode (OTP) incorrectly more than three (3) times? 

A: Contact your Relationship Manager for further assistance.

 

Security

Q. How is SMBC keeping me safe?

A: Click here to learn how SMBC protects you.